Dutchman recently installed a Mitsubishi mini-split system as part of a home addition and we are extremely happy with the result…This is the first time we had used Dutchman and both me and my wife were very impressed with the level of service as well as the end result. Mike takes a lot of pride in his company, and we always felt we were in the best of hands. We’ll be using Dutchman to maintain the unit, and wouldn’t hesitate to use them again for other HVAC needs as well.
Called Dutchman Heating and Cooling to have our air conditioner unit inspected and recharged if needed. Matt came out, inspected both the furnace and A/C. He did a thorough inspection and cleaned, charged the A/C. Was very polite and respectful. I would highly recommend Dutchman Heating and Cooling to anyone.
All of the techs and staff at Dutchman are super courteous, friendly, and extremely knowledgeable. In addition to getting a new HVAC system installed, we really enjoy their maintenance program twice a year. They keep our system at peak performance as if it were their own. I can't thank them enough for their amazing customer service over the years.
Dutchman has replaced our furnace and ac over the last 3 years and we have been very happy with their work. The service people are friendly, knowledgeable and make sure everything is taken care of. Very reliable!
Our experience with the Dutchman was seamless and fast. Clint was fantastic and thorough; explained what he did and why for full understanding. He was kind and got us up and running quickly. We recommend them.
We’ve used Dutchman for many years and have always been pleased with their service.
Clint did a great job on the performance tune-up of our first floor and second floor furnaces. He was thorough in his explanations and what to be on the lookout for. Very helpful and professional as always.
We had a great visit with you this morning! Thank you for your time and professionalism!
Dutchman may not be the cheapest, but their service is EXCELLENT. The furnace was ringing and was quickly diagnosed and fixed within an hour of arrival. Will definitely be using them in the future for all maintenance work and for HVAC replacement. Update: My plumber who has 30 years experience who came in two weeks ago to fix a plumbing issue said the tech who installed the water heater did an excellent job. Consider this another 5 star review.
Appreciated Dutchman coming out the same day as called. Courteous and professional. Explained and solved the problem, and provided a long-term solution for the future.
Dutchman heating and cooling is by far the best company I've used to provide services for my home. They're been prompt in servicing my house in emergency situations, and have been insightful to what they recommend to ensure my house is at peak performance for heating and cooling. Andrew & i believe his name is Jose, were absolutely stellar in their service and knowledge. I'd highly recommend anyone to use Dutchman!
Dutchman is so far superior to anyone I’ve ever used. In my decade owning a home I’ve tried many companies and by far Dutchman’s has been the most honest and informative. There was never an upsell or hard sell—just knowledge and options available shared. Clint was exceptional, he answered questions I’ve asked my previous heating and cooling team before and got no answer. He showed me the water flow and provided solutions to the overflow! I was amazed! Clint showed me the humidifier and my furnace filters, made recommendations on where to find the cheapest and best filters. I felt like my Dad came over to my house and made it its best. I wish I found them sooner!
Amazing service! Came out within an hour when we lost heat and had it fixed up within a day! Cannot thank them and Clint enough!
This was my first time using Dutchman on recommendation from friends. Clint was professional and informative while servicing my furnace and I will have them return in the spring to check my AC. Reasonable prices and very knowledgeable. Overall satisfied customer.
Dutchman is not only good with residential HVAC and I use them for my house, but I also just hired them to install a commercial unit on the roof of our business. They did a great job in short notice. 5 star Very professional Good products Quality service.
Professional, courteous and wonderful staff help to make our HVAC repairs easy and cost effective. We highly recommend Dutchman!
Outstanding service and expertise! Jose came and by noise recognized the problem, replaced the failed part and in 20 minutes the AC was up and running again. Thank you Dutchman!
We had just moved into our condo in May and discovered when we turned on our A/C that it was not blowing out cold air. We called Dutchman and Lisa was so very kind and understanding! Jose came out on the call and we were delighted with his kind and very knowledgeable attitude. He explained everything to us very patiently and was not pushy on selling us a new unit. However due to the age of the unit (20+ years) we decided to purchase a new A/C. He researched the best unit for us and the price was reasonable.
The technician was prompt and provided helpful suggestions of ways to improve the performance of our HVAC system and was not pushy at all about making upgrades.
Dutchman Heating and Cooling provides great service. They carry only high quality systems and they don't try to sell you what you do not need. My experience with them has been first rate. In the last 33 years I have used four different heating and cooling companies and Dutchman is clearly the best.
This summer my AC went out and I had to bite the bullet and buy a new AC and furnace. They are not the cheapest, but they do quality work and I felt good using them for my family home. Staff are professional and know what they are doing. Kudos to the office staff trying to troubleshoot and find the best way to solve the problem without the added cost of a needless service call. Strongly recommend!
They came out within a couple of days to install and the installers were very professional and cleaned up thoroughly afterwards. Overall we were very pleased with this company and will have Dutchman come back in the fall for a furnace tuneup.
Our air conditioner went out on a weekend that was very hot and humid so we scheduled an appointment and they came over very quickly. Our technician was amazing! He was super knowledgeable and friendly, and he not only fixed the issue, but he thoroughly looked at any other issues that could exist And mentioned to us something about our humidifier that was extremely important information. We would’ve never known our humidifier had problems. Had he not pointed it out and we don’t even run the humidifier in the summer. Ever since I started using Dutchman a few years ago, I have not turned back because other companies have come over and actually messed up our equipment. I would highly recommend Dutchman to anybody.
We’ve had Dutchman come out a couple times now since moving into our new home and both times we’ve received fantastic service. There’s always a friendly voice on the other end of the phone to take appointments and our tech, Matt, is always on time and addresses all of my questions. Pricing is competitive and we’re happy with our service so we’ll continue to use them for our heating and a/c needs.
We needed to replace a 34 year-old gas wall furnace in a room addition. We found that a split-unit heat pump a/c would work best due to low emissions, low noise level, and having a/c. However, we would also need electrical work done thus becoming more expensive. Dutchman explained the advantages and the installation process very clearly and answered all questions. They also recommended an electrician who did a fine job at a reasonable cost. After the job was done, the office manager informed me that she found that Naperville Electric Utility had a $600 electricity bill rebate available. I had not known about that before. She emailed the application form to me and I then applied for that successfully. In addition, I believe that there is a federal income tax credit available. When putting all that together, my quiet, low emission heat pump a/c net cost was only $270 more than just replacing the gas wall furnace with another one with no air conditioner. We are very pleased with the product and the service from Dutchman.
Jose was wonderful. He was very patient, explained everything thoroughly, and was very nice and professional. I am very happy with the service I received, and I highly recommend Dutchman for any of your HVAC needs!
Our HVAC went out Sunday afternoon. We contacted Dutchman and they were able to get someone out to us Monday morning. Jose was great - arrived early, friendly, professional, efficient, and extremely knowledgeable. Just from my terrible explanation of the issue, he was able to pinpoint the problem. He also took the time to explain to us some of what we needed to know in order to make an informed decision as to what services we wanted. No pressure sales, no BS…just a straight honest professional. We will be back and specifically request Jose.
I am a relatively new customer to Dutchman. In the past year they have installed a new a/c unit and done general heating maintenance. In a word, they are great. Communication with their office before and after service is always positive and their technicians are top notch. Recently Clint came out for general furnace maintenance. He did a very thorough job and also provided some good recommendations and tips. My dealings with Dutchman have been very positive. They are a local business who work hard to give their customers a positive experience.
I finally bought a new furnace. Mine was 26 years old. Excellent consultation about the different types and what makes sense for my house. The installation was as planned: the team was on time, covered everything and cleaned up spotless. They explained the system to me. It was a great service.
Jaimie was so pleasant, helpful, and reassuring over the phone and she was able to make a very unpleasant situation much more bearable. Yaser came very promptly and was both cordial and professional. He repaired our A/C system very quickly and properly explained good maintenance habits with patience and grace. It was a pleasure to have him visit our home, overall an excellent customer service experience!
Dutchman has been servicing my A/C and furnace for almost 10 years. Excellent company, very responsive to my needs, easy communication. Technicians are knowledgeable, courteous, and professional.
The Dutchman service rep, Clint, was very helpful in reporting the status of my 14-year-old furnace during my annual cleaning visit. He determined a failing part and had a replacement on the truck, saving us both a second visit. He advised me on filter changeout, temperature management and when to schedule the Spring A/C check. I recommend Dutchman for their thorough and efficient service.
The wonderful folks they have answering the phone and helping to answer questions are absolutely AMAZING! I am a single mom and needless to say with inflation and everything else going on money is tight. Her demeanor was warm, helpful, and patient as I attempted to explain what was going on with my unit. She listened and thoroughly explained the typical procedures and costs...she also reassured me their techs did NOT complete work without first making me aware of the final cost. I am definitely using this service again!
The wonderful folks they have answering the phone and helping to answer questions are absolutely AMAZING! I am a single mom and needless to say with inflation and everything else going on money is tight. Her demeanor was warm, helpful, and patient as I attempted to explain what was going on with my unit. She listened and thoroughly explained the typical procedures and costs...she also reassured me their techs did NOT complete work without first making me aware of the final cost. I am definitely using this service again!
Excellent customer service and assistance provided by Dutchman and their entire team. Our AC went out and they arrived promptly to diagnose the issue. It ended up being the siding company who put a nail in our AC line which was resolved. Dutchman was extremely helpful and honest about my options about repairs vs replacement. Highly recommend and would encourage everyone to check them out for any heating and cooling needs!
We have used Dutchman for 16 years for yearly maintenance and install of new heating and air conditioning units. Professional, reliable, honest pricing and everyone who has come to our home has been wonderful!! We have had Matt for years and he is incredible. Cannot say enough nice things about this business and the owner.
A paragraph is not enough to say how amazing this company is! My air conditioner tripped our circuit breaker on a Tuesday night. It was late so the Dutchman front office was closed for the day. Deciding that this was not an emergency I left a message about my problem. I received a call the next day about five minutes after eight, which is when Dutchman opens for business, an appointment had already been set up for me and someone was on the way to fix our problem, I was blown away by the responsiveness! Once the technician arrived he found that our compressor unit had failed, we went over several options and since our system was over 23 years old we decided to do a full replacement.The technician was with us for about two hours going over options, pricing and answering any and all questions that we had. Once we decided on what we wanted and agreed on the price we were delighted to find out that the work would be completed the very next day! On Thursday, three technicians arrived at our home early in the morning and got straight to work.They were with us for 13 hours and set up the house perfectly, everything looks very neat and tidy and professional, exactly what we wanted! From now on Dutchman is our go to company for anything HVAC related and they should be yours too! We were blown away with how professional, knowledgeable, and all around great the people of this company are to work with! Within two days we went from no cooling on some of the hottest days of the summer to having a state of the art system in our home! Thank you Dutchman, you guys rock!
We called Dutchman to address water from our AC that was pooling on top of our furnace. Jose was very courteous, professional and pleasant. He gave us a thorough explanation of what he believed was the cause and performed the necessary work quickly. When the problem recurred later that evening, I called Dutchman and left a message explaining the issue. I received a call from Dawn promptly the next morning, and she arranged to have Jose return to take another look and perform some additional work we had already scheduled. He was able to track down the cause and did an excellent job of explaining what was happening and why - complete with visual aids! We felt totally comfortable and had complete confidence in his expertise, and in the company's dedication to customer care. While not inexpensive (reliable HVAC work is never cheap), the costs seem reasonable and in line with other HVAC companies we've used in the past. If Jose is typical of their technicians, they are the gold standard: knowledgeable, professional and really nice people. We will definitely use Dutchman again.
Highly recommend Dutchman. They were extremely professional, came on time, explained everything extensively before they fixed our air conditioner unit. We have had many scams over the years, but felt very comfortable and confident with Dutchman. Will definitely use them in the future!
Matt has been our service tech from Dutchman. I finally feel like I found someone/company that I trust, without second guessing his recommendations. Only wish I had known about Dutchman when we replaced our old units several years back. Jamie from the office has been a pleasure to work with from reminder calls for maintenance service to scheduling/rescheduling appointments.
Would highly recommend Dutchman for all your AC/heating needs.
Matt was our service technician. He was very honest and knowledgeable. Price was fair and he only fixed what needed to be fixed. It was an old unit and he very easily could have tried to sell us new units.
Very happy with Dutchman and will definitely recommend and use them again.
Fantastic Service, Super knowledgable service tech. Very polite and friendly. I would highly recommend Dutchman and Mat. He was fantastic! Even took the time to explain things a second time to my husband on the phone and spent the time fixing our AC unit that a previous HVAC company did not.
A++++ Service!
After using other companies over the years I wasn’t impressed. Myself and two neighbors all use Dutchman Heating. Matt has been our service tech. I’m pleased with the service. Our A/C went out last night and he was here by 11 this morning. Good customer service!
Good customer service!
A friend had recommended Dutchman, so I called them up to get an estimate on replacing my furnace and ac. They installed a new furnace at the beginning of winter 2018, when the very old furnace had died. In addition, I decided to replace the older air conditioner unit too. The gentlemen that came out were very professional, polite, and prompt. They did an excellent job. Due to the weather being cold outside, they installed the air conditioning unit but said that it should not be started until the weather gets warmer. Clint, who was one of the people who did the installation, came back and checked the fluids, the airflow, etc, and ensured that everything was working properly. Unfortunately, I don’t remember the other installers’ names because they were great too. Jamie (sp?) was the person that I had talked to at the end of last year, and she was always patient, polite, and professional too. I have had the pleasure of interacting with others too and all of the experiences have been great. I recommend their business to friends and family.
I recommend their business to friends and family.
Prompt and professional emergency service.
Very reliable and professional.
Dutchman does a great job - I trust them to be honest in their evaluation of the problem, they explain everything that’s wrong and what they are going to do to fix the problem.
Everyone that works there is very friendly and nice.
Dutchman just came to perform a startup check on the new AC unit they installed with the new furnace this past winter.
Great company to work with.
Always professional and courteous. I have bought my AC and furnace from them and have had them serviced by them without issue. Great family owned company.
Serviceman showed up on time, was very polite and professional. Had the parts he needed to fix the problem.
Short & Sweet… Communication with Dutchman Heating and Cooling, Ince was “A+” courteous throughout our furnace and air-conditioning resale and install. The crew of 2 was prompt, answered all our questions and cleaned up so well, you didn’t realize they had been there. I am happy to recommend Dutchman Heating and Cooling, Inc.
Go Blackhawks!!!
They were excellent to work with - from the salesperson, to the installers, and everyone in between. Knowledge, polite and accessible, very efficient, too. They showed up when they said they would - very reliable! We wouldn’t call anyone else. We’ve been loyal customer for 20+ years.
I just wanted to let you know that the install team you sent out to my house was probably the most professional team I have ever had the pleasure of dealing with. They were knowledgable, polite, and thorough in every aspect of the installation. My experience too often has been one of poor service, so it was refreshing to deal with a crew who did an excellent job from the install, to the explanation of all the new components. I'm looking forward to some cool weather so we can use the furnace.
My AC stopped functioning after a had storm. Dutchman sent a service representative out immediately and they quickly identified the problem and the service rep. Dan called his salesman, Mark to see if he could come out someday… He did, The sales precess was educational, full of integrity and I did not feel preserved. The installation was neat and quick and of high quality.
I use Dutchman for my routine maintenance and as a result of my experience with that they received my AC purchase. The Dutchman team is a group of people that can be trusted and provide top quality products and service. I highly recommend Dutchman to everyone.
In 2010 Dutchman Heating and Cooling Inc. installed a new furnace and heating system and it has been working very well.
In September 2015, my old air conditioning failed and the new air conditioner stem was installed by Dutchman with American Standard air conditioner and I am happy with the results.
Excellent service, very professional and good quality products. Overall A+. We highly recommend to all.
I simply connote say enough complimentary things about Dutchman. They are all true professional tradesmen who clearly take a great pride in their work and in representing Dutchman in such a positive manner. Also, the Mitsubishi system does a phenomenal job of keeping my home very comfortable, seemingly with very little effort.
The Mitsubishi system is quiet and worth every cent… We’ve already notched a drop in our electric consumption as well! I also received a letter from Mr. Baker, about a month after the install, confirming that I received 100% satisfaction. I am very impressed with Dutchman. They have truly gained my trust and I will be using them for ALL my future heating and cooling needs!
Dutchman Heating and Cooling did excellent work. All communication was handled in a professional, clear, and timely manner. The installation of my new A/C system was fast and efficient, and the Dutchman Heating and Cooling employees were knowledge and courteous. A+
The Dutchman Team is a true representation of a partner in the community that stands behind the client they serve. From stat to finish they helped our office achieve the comfort we were seeking. While guiding us to make the necessary upgrades under our budget without being pushy.
Dutchman also educated us on how to best maximize our heating and cooling throughout the year in our 100 year old building.
We will be using Dutchman in the spring to replace and upgrade the rest of our HVAC system.
I have used Dutchman for furnace and AC cleaning for five years. They have always been friendly and professional and explained things to me. Very recently, I had Dutchman install a new furnace and AC system.
Dutchman also educated us on how to best maximize our heating and cooling throughout the year in our 100 year old building.
Dutchman is very professional and customer friendly!!! They go above and beyond to have you be completely satisfied! The customer comes “first” in all of their work!
It was a pleasure to observe the two techs who installed my furnace & air conditioning. These men knew exactly what they were doing. No fooling around, they just went at it; a rare thing in this day and age, and this beats all, they cleaned up after the work was finished!
The salesman and service techs were great! The installation was done very professionally. I think the installs names were Doug and Jimmy and they did a great job and left the house as clean as it was before.
The new unit looks great and runs great.
Thanks!
I have been very impressed with the customer service that everyone at Dutchman has offered my family. Recently, my furnace broke down during a cold blast stretch this winter. Dutchman sales representative called us that night, came by first thing next morning, and we had a new furnace the next day. Great service to say the least.
Over the years I’ve felt with several home repair companies. I can truly say that my experience with Dutchman was by far the “BEST” experience of all. Obviously I had my guard up anticipating some thing to wrong. Some kind of unexpected expense, delays, etc. But from the initial visit by salesman Bob Krause to the last day of installation and complete overview of how to operate my new purchase. I finally found a company that I am very happy to have delta with. I have a large family and will absolutely recommend Dutchman to call first for their heating and cooling needs.
We purchased a new furnace from Dutchman. The salesman who came to our house was very knowledgable, professional and personable. He explained the available options, and which option would be most advantageous for our home. He did not try to overall us.
The installation was scheduled within two days after salesman’s visit, and was completed within four hours. The installers took the old furnace, and cleaned up after themselves.
We are very satisfied customers.
We also purchase an American Standard whole house A/C system for Dutchman a couple of years ago with the same results.
My wife and I high recommend Dutchman.
After receiving 3 bids for American Standard (furnace & Air Conditioner) from dealers. I decided to have Dutchman install pour new systems. My decision was based on the price, and professionalism of the dealer.
Dutchman had service our old units for years and we were always pleased with the knowledge of each technician. I have to give them credit for keeping our furnace and AC in good working order for likely will beyond their usual life span.
After the installation they were helpful in explaining what they had done and showed me how to used the new thermostat.
We have been very please with our choice to with Dutchman Heating & Cooling.
Dutchman Heating and Cooling Inc. Knowledgeable sales who didn't push us by more than we needed. Installer were through, efficient and neat. Owner stand behind his workers and guarantees customers satisfaction. We recommend this company for heating and conga needs.
Dutchman Heating & Cooling is an easy referral. From the quote through installation, Dutchman staff acquitted themselves in a friendly, through and efficient manner. Moreover, Dutchman kept promises and schedules which really helped two working parents. Thank you Dutchman!
As a trade guy driving up and down Ogden Avenue, I just have to say that I got a "good vibe" whenever I drove by Dutchman, so when it was time to install a furnace in our garage, I thought of Dutchman first, and it ended up being the only call that I made. Bob Krause was on time for our appointment, and had a proposal for me to review before the end of the day. The price seemed within my range and expectations, so we proceeded with the project, and are very pleased with the results. We would hire them again.
I give this company an A+. Here is a team that is punctual, professional, and polite. They covered the floor and stairs going down and were careful bringing equipment in-and-out.
I highly recommend Dutchman heating and cooling. If need be, I will definitely use them again.
I just wanted to take a minute to send a resounding Thank You to you and, especially, to your your Service Tech, Danny F.
I was truly impressed with how quickly you responded to my request for assistance Friday night when my furnace stopped working. And Danny was outstanding in all that he did Friday night in an attempt to get my furnace back in service. He was open, honest, professional, knowledgeable and, perhaps most importantly, took the time to explain the problem and the next steps needed to resolve the problem.
Though nothing could be done given the weekend and the need for a new control/circuit board, he did take the time to attempt to at least get the furnace to run temporarily over the weekend.
As Danny promised, I received a call from you early this morning to let me know that the needed control/circuit board was available. After placing the order with you, it wasn't all that long before Danny returned to successfully complete the repair -- again with the same degree of professionalism and a real human touch.
Beyond a doubt, you -- and your Service Tech, Danny -- are to be applauded. Thank You, again.
"A neighbor recommended Dutchman for heating and cooling. I needed a new AC unit and was very impressed with initial estimate - both in timeliness and price competitiveness. Our representative (Bob Krause) followed-up and very knowledgeable. I did additional research on American Standard and found out about quality and reputation. Bottom line, great combination of product and service. Highly recommended team."
"Prompt courteous, considerate, thorough. All things you look for in receiving services from a company. Dutchman had them all!"
"I was very pleased with the experience with Dutchman Heating and Cooling, Bob Krause the consultant, was very thorough in explaining what we needed without high pressure. The installers were prompt, courteous and conscientious. The price was not the lowest, but I feel the value was the best. I would recommend Dutchman Heating and Cooling and will use them for future service."
Outstanding Company: Quick Response to initial call Explained procedure and what is needed Clean installation Courteous technicians Excellent follow-up All in all a 12 out of 10 experience, would definitely recommend Dutchman to anybody needing a new Furnace & AC.
Our American Standard Furnace has been great. The men at Dutchman Heating and Cooling were very professional. They arrived promptly as scheduled and completed they installation in one day as planned. They answered any questions O had and thoroughly explained the operation of the new unit. Thanks so much for the wonderful service!!
I LOVE MY HONEYWELL ZONING SYSTEM! I can now sleep comfortably in my second floor bedroom - My kids too! Your servicemen were very professional & timely. Thank You!
Dutchman Heating and Cooling took excellent care of us. They were very responsive and prompt when we called after our A/C quit. They installed a new unit with the utmost professionalism. In addition, they went above and beyond in helping us resolve another problem. We would highly recommend Dutchman.
Mike…What a great job! The cleanest part of my basement is where you put in a new HVAC system. I am so happy that we contracted for an entire system (Furnace, Air Conditioner, Humidifier and hot water system). I literally have no worries about my systems for the first time since we purchased this house.
Your entire process from the bid through the explanation of the new system was thorough and understandable. In two days you made our house a much more comfortable place to live.
Thanks again for a great job! Hope you have great success in your business. You deserve it and the community will be better for having you do business here.
We just wanted to let you know how much we are enjoying our new heating and cooling system you recently installed. Everything you told us about the Trane equipment is true. Our home has never been so comfortable and all our concerns were met by you and your company. It really does pay to go with the “best”.Your low key and honest sales approach was refreshing compared to some of your competitors. The concerns for the cleanliness of our home during and after the installation was greatly appreciated. Once again thanks for a through and complete professional job from start to finish. We will surely tell others.
We would highly recommend Mike and Dutchman Heating based on our experience. We needed an entire new HVAC system--new furnace, A/C, humidifier, filter, and water heater. Mike did a great job explaining our options and his recommendations. The installation went very smoothly and took only two days. Mike did everything possible to minimize the disruption to us during the installation and we were not inconvenienced at all. We were very pleased with his attention to detail and customer service throughout our project.